Patient-Experience Optical Technician

Stanton Optical; North Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & prescriptions

Life & short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off (seniority increases)

Professional development

Employee recognition programs

EAP

2 free eyeglasses & friend discounts

Sales commissions

Job summary

Stanton Optical in the United States seeks team-oriented staff to welcome customers, facilitate sales, and bridge the retail and clinical services teams. You will provide outstanding customer service to patients while assisting with eyewear fittings and order processing.

You will help gather patient information, perform pre-tests, and support the lab and front desk. The role emphasizes teamwork, flexibility, and a patient-first approach.

Qualifications

• Associate’s degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, building rapport, and empathy with patients.
• Collaborative spirit and cordial relationships with team and patients.
• Ability to multitask and adapt in a fast-paced store environment.

Responsibilities

• Greet patients and customers entering the store and identify needs to ensure a memorable experience.
• Answer inquiries, gather information, and facilitate sales.
• Foster partnership between retail and professional services.
• Schedule appointments and enter new patient history in the system; perform pre-tests and basic exams.
• Assist management with patient issue resolution and track orders to meet commitments.
• Maintain brand standards and perform basic housekeeping.
• Assist with lens edging and ensure timely delivery of eyeglasses.

Skills

Customer service

Communication skills

Active listening

Multitasking

Team collaboration

Education

Associate degree or higher

Job description

Stanton Optical in the United States seeks team-oriented staff to welcome customers, facilitate sales, and bridge the retail and clinical services teams. You will provide outstanding customer service to patients while assisting with eyewear fittings and order processing.

You will help gather patient information, perform pre-tests, and support the lab and front desk. The role emphasizes teamwork, flexibility, and a patient-first approach.