Patient Experience Specialist – Optical Lab

Stanton Optical; Sugar Land (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Free eyeglasses (2 per year)

Life insurance

Disability insurance

Employee discounts

Identity theft protection

Pet insurance

Paid time off

Commission on sales

Job summary

Stanton Optical is seeking a Doctor’s Technician to deliver outstanding customer service at the point of contact in our Sugar Land store. You will support sales, bridge the clinical services and retail teams, and help ensure a smooth patient experience from greeting to final eyewear delivery.

The role requires 2+ years of customer service experience, strong communication skills, and the ability to multitask in a busy optical retail setting.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients or customers.
• Effective communication with a diverse group of people.
• Active listening, building rapport and empathy with patients.
• Proactive problem solving to address patient concerns or objections.
• Collaborative spirit with team members and patients.
• Results-driven, able to multitask and adapt to changing business needs.

Responsibilities

• Greet patients and customers entering the store, identify needs and present available products and services.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter history, and perform pre-tests and basic eye exams.
• Assist management with patient complaints and communicate status of all jobs to ensure expectations are met.
• Maintain brand standards in the lab area and address equipment or order issues.
• Assemble lenses, edge stock, and ensure on-time delivery of eyeglasses.
• Track delivery times to meet promises and quality standards.
• Performed duties as assigned to support store operations.

Skills

Customer service

Communication

Active listening

Team collaboration

Multitasking

Problem solving

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Doctor’s Technician to deliver outstanding customer service at the point of contact in our Sugar Land store. You will support sales, bridge the clinical services and retail teams, and help ensure a smooth patient experience from greeting to final eyewear delivery.

The role requires 2+ years of customer service experience, strong communication skills, and the ability to multitask in a busy optical retail setting.