Patient Experience & Lab Support Specialist

Now Optics; Longview (TX); On-site; USD 34,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision benefits

Free eyeglasses

2 free eyeglasses/year

Job summary

Stanton Optical is seeking a Doctor’s Technician in Longview, TX to provide outstanding patient service and support a smooth flow between clinical and retail teams. You will greet patients, assist with pre-tests, facilitate sales, coordinate appointments, and ensure brand standards while delivering eyeglasses and repairs on time.

This role requires at least an associate degree or certification, 2+ years of customer service in healthcare or retail, and strong communication, empathy, and

Qualifications

• Associate’s degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people and maintain a positive demeanor.

Responsibilities

• Greet patients and customers at the store entrance to ensure a memorable experience and promote available products and services.
• Foster a strong partnership between the retail and professional services teams.
• Schedule and confirm appointments, enter patient history, and conduct pre-tests and basic eye exams as required.
• Assist management with patient issue resolution and communicate status of all jobs to ensure expectations are met.
• Maintain brand standards through basic housekeeping and accurate lab work.
• Edge stock lenses, assemble into frames, and ensure timely delivery of eyeglasses.
• Notify management of equipment issues or order problems in the lab area.

Skills

Customer service

Communication

Teamwork

Active listening

Education

Associate’s degree or certification

Job description

Stanton Optical is seeking a Doctor’s Technician in Longview, TX to provide outstanding patient service and support a smooth flow between clinical and retail teams. You will greet patients, assist with pre-tests, facilitate sales, coordinate appointments, and ensure brand standards while delivering eyeglasses and repairs on time.

This role requires at least an associate degree or certification, 2+ years of customer service in healthcare or retail, and strong communication, empathy, and