Patient Experience & Sales Coordinator

Stanton Optical; Albuquerque (NM); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Free eyeglasses (2 per year)

Employee discounts on products

Paid time off with tenure

Professional development opportunities

Job summary

Stanton Optical is seeking a Doctor’s Technician to provide outstanding customer service at the store entrance and to facilitate a smooth flow between clinical services and retail. You’ll assist with exams, schedule visits, and help build strong patient relationships while supporting sales and promotions.

This role requires at least an associate degree or certification and 2+ years of customer service experience.

Qualifications

• Associate’s degree or advanced certification preferred.
• 2+ years delivering outstanding customer service.
• Strong communication with diverse groups.
• Active listening, rapport-building, empathy.
• Collaborative, proactive, and flexible in a team.

Responsibilities

• Greet patients and customers, identify needs, and facilitate sales.
• Foster partnership between retail and clinical services.
• Schedule appointments and collect patient history in the system.
• Assist with pre-tests and basic eye-care procedures.
• Support management in resolving patient concerns and orders.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Education

Associate’s degree or certification

Tools

Optical lab equipment

Job description

Stanton Optical is seeking a Doctor’s Technician to provide outstanding customer service at the store entrance and to facilitate a smooth flow between clinical services and retail. You’ll assist with exams, schedule visits, and help build strong patient relationships while supporting sales and promotions.

This role requires at least an associate degree or certification and 2+ years of customer service experience.