Patient Experience Liaison - Optical Retail

Stanton Optical; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Prescription drug coverage

Life and short-term disability

2 free eyeglasses per year

Friends and Family discounts

Paid time off

Professional development

Job summary

Stanton Optical is seeking a Doctor’s Technician to provide standout customer service at the storefront, support sales, and bridge retail with clinical services. The role emphasizes accurate patient data handling, basic eye exams preparation, and teamwork across departments in a fast-growing optical retailer.

The position requires an associate degree or higher certification and 2+ years of related customer service experience, with a focus on clear communication and empathy.

Qualifications

• Associate degree or higher certification is required or in progress.
• 2+ years of delivering outstanding customer service to patients or customers.
• Excellent communication and active listening skills with diverse groups.
• Demonstrated collaboration, proactive problem solving and adaptability.

Responsibilities

• Greet patients and customers entering the store and promote available products and services.
• Foster a strong partnership between retail and professional services teams.
• Schedule appointments and enter patient history and test results into the system.
• Assist with patient complaints and ensure timely status updates.
• Maintain brand standards and perform basic housekeeping as needed.
• Assist with lens edging, assembly, and on-time delivery of eyeglasses.
• Monitor lab standards and report equipment issues or order problems.
• Track delivery times to patients to ensure commitments are met.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Team collaboration

Problem solving

Education

Associate's degree or higher certification

Job description

Stanton Optical is seeking a Doctor’s Technician to provide standout customer service at the storefront, support sales, and bridge retail with clinical services. The role emphasizes accurate patient data handling, basic eye exams preparation, and teamwork across departments in a fast-growing optical retailer.

The position requires an associate degree or higher certification and 2+ years of related customer service experience, with a focus on clear communication and empathy.