Patient Experience Specialist - Optical

Stanton Optical; Longview (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

Free eyewear

Identity protection

Pet insurance

Paid time off

Professional development

Employee recognition

EAP

Two free eyeglasses

Friends & Family discounts

Sales commission

Job summary

Stanton Optical is hiring a Doctor’s Technician to greet patients at the store, facilitate sales, and support both retail and clinical teams. You will provide outstanding customer service, gather information for orders, and promote available eyewear and services.

The role emphasizes collaboration between retail and clinical services, scheduling, basic tests, and ensuring timely delivery of eyeglasses in a fast-paced environment. Equal opportunity employer.

Qualifications

• Associate degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Strong communication with diverse groups.
• Active listening, rapport-building, and empathy for patients.
• Proactive, adaptable, and able to solve potential concerns.
• Collaborative spirit with team and patients.

Responsibilities

• Greet patients and customers as they enter the store and identify needs to ensure an easy, memorable experience; promote available products and services.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter patient history; perform pre-tests and basic examinations.
• Assist management with patient complaints and inform status of orders to meet expectations.
• Maintain brand standards through housekeeping; support lab area and equipment maintenance.
• Assemble lenses, edge stock lenses, and ensure timely delivery of eyeglasses.
• Monitor delivery times to patients (Now Service, Ready When Promised) for 100% compliance.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Active listening

Empathy

Problem solving

Teamwork

Positive demeanor

Education

Associate degree

Job description

Stanton Optical is hiring a Doctor’s Technician to greet patients at the store, facilitate sales, and support both retail and clinical teams. You will provide outstanding customer service, gather information for orders, and promote available eyewear and services.

The role emphasizes collaboration between retail and clinical services, scheduling, basic tests, and ensuring timely delivery of eyeglasses in a fast-paced environment. Equal opportunity employer.