Patient Experience Navigator | Onsite, Full-Time

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to support front desk operations, scheduling, billing and patient flow in an onsite, full-time capacity. The role emphasizes accurate visit preparation, patient greeting, co-pay collection and coordination with clinical staff.

Responsibilities include scheduling, patient tracking, insurance processing and maintaining a welcoming, efficient reception area while ensuring HIPAA compliance and high-quality patient experiences.

Qualifications

• Education: high school diploma or equivalent.
• Experience in healthcare environment preferred.
• Experience with Microsoft Office or similar software required.

Responsibilities

• Greet patients and families and provide prompt, caring responses.
• Handle visit preparation, co-pay collection, patient tracking and related duties.
• Schedule patient visits and diagnostic testing using hospital procedures.

Skills

General office experience

Healthcare experience

Scheduling software

Medical terminology

Interpersonal skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Akron Children's is seeking a Patient Service Representative to support front desk operations, scheduling, billing and patient flow in an onsite, full-time capacity. The role emphasizes accurate visit preparation, patient greeting, co-pay collection and coordination with clinical staff.

Responsibilities include scheduling, patient tracking, insurance processing and maintaining a welcoming, efficient reception area while ensuring HIPAA compliance and high-quality patient experiences.