Patient Services Specialist: Front Desk & Scheduling Pro

AON Central Services, LLC; California; Vor Ort; USD 21.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k with company match

Paid time off

Zusammenfassung

AON American Oncology Network seeks a Patient Services Specialist to provide high-quality front-end patient support at Oncology Consultants - Willowbrook. You will manage patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Beyond frontline duties, you’ll coordinate across stations, support multiple locations, and uphold HIPAA privacy and compliance in all tasks.

Qualifikationen

• High School Diploma; Associates degree preferred.
• Minimum of one (1) year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Aufgaben

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients according to clinic policy, verify identity, and document arrival in the EMR.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
• Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies.
• Accurately document and relay hospital consults, messages, and urgent information to physicians and designated care team members.
• Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
• Balance cash drawers and handle funds according to established procedures.
• Comply with all regulations related to patient care, privacy, billing, safety, and records retention.

Kenntnisse

Interpersonal skills

Communication

Critical thinking

Organization

Multitasking

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Ausbildung

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Jobbeschreibung

AON American Oncology Network seeks a Patient Services Specialist to provide high-quality front-end patient support at Oncology Consultants - Willowbrook. You will manage patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Beyond frontline duties, you’ll coordinate across stations, support multiple locations, and uphold HIPAA privacy and compliance in all tasks.