Patient Experience Front Desk Specialist

Priority Dispatch Corp.; Tempe, Northern (AZ, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Turnwell Mental Health Network is seeking a Patient Support Specialist (PSS) to be the welcoming face across clinic locations in Tempe, AZ. You will manage front office operations, verify demographics, insurance, schedule follow-ups, and collect payments, ensuring a patient-centered, efficient experience.

This role offers cross-training in clinical support tasks, requires 1–2 years in healthcare front office, and proficiency with EHR systems.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of front office or patient access experience in healthcare.
• Proficient with EHR systems and standard office software; HIPAA knowledge.
• Strong communication, empathy, and multitasking abilities.

Responsibilities

• Greet and welcome patients in a professional manner.
• Manage patient check-in and verify demographics and insurance.
• Schedule follow-ups and send appointment reminders.
• Collect co-pays and process payments.
• Maintain organized front office and route calls.

Skills

Front office experience

Customer service

HIPAA awareness

Communication skills

EHR proficiency

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field

Tools

EHR systems

Office software

Job description

Turnwell Mental Health Network is seeking a Patient Support Specialist (PSS) to be the welcoming face across clinic locations in Tempe, AZ. You will manage front office operations, verify demographics, insurance, schedule follow-ups, and collect payments, ensuring a patient-centered, efficient experience.

This role offers cross-training in clinical support tasks, requires 1–2 years in healthcare front office, and proficiency with EHR systems.