Patient Experience Coordinator

Trinity Health Corp.; Town of Genoa (WI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful work

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service while supporting efficient office operations and exceptional patient care.

You will welcome patients, verify registrations, schedule appointments, answer calls, collect payments, support MyChart, and maintain patient records to ensure a smooth experience for every visit.

Qualifications

• High School Diploma or GED, or between ages 15-17 with a valid work permit from their high school.
• Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• Credentials/licensure: none
• Minimum experience: 1-2 years in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Recordkeeping

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service while supporting efficient office operations and exceptional patient care.

You will welcome patients, verify registrations, schedule appointments, answer calls, collect payments, support MyChart, and maintain patient records to ensure a smooth experience for every visit.