Patient Experience Front Desk Specialist

Trinity Health Corp.; Plymouth (MI); On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and to support efficient office operations and exceptional patient care.

You will check in patients, verify registrations and insurance, schedule appointments, answer calls, collect payments, and assist with MyChart support, working closely with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED.
• 1–2 years of experience in medical or physician office or customer service preferred.
• Able to check in patients and verify registration and insurance.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and day-to-day office operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Scheduling appointments

Billing support

Education

High School Diploma or GED

Tools

MyChart

Billing software

Phone system

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and to support efficient office operations and exceptional patient care.

You will check in patients, verify registrations and insurance, schedule appointments, answer calls, collect payments, and assist with MyChart support, working closely with providers to ensure a smooth patient experience.