Front Desk Medical Receptionist — Patient Experience

Trinity Health Corp.; Brighton (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, register and verify insurance, schedule appointments, answer phones, collect payments, and assist with MyChart. This role emphasizes compassion, professional communication, and collaboration with providers

Qualifications

• Experience in medical or physician office or customer service preferred.
• High school diploma or GED required or working permit if 15–17 years old.
• Ability to verify registration and insurance information and assist with billing processes.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone handling

Insurance verification

Appointment scheduling

Billing & payments

Record keeping

Team collaboration

Education

High school diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, register and verify insurance, schedule appointments, answer phones, collect payments, and assist with MyChart. This role emphasizes compassion, professional communication, and collaboration with providers