Patient Experience Specialist — Medical Front Desk

Trinity Health Corp.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, greeting and guiding them through registration, insurance verification, and scheduling. You will support billing, MyChart assistance, and day-to-day office operations to ensure a positive patient experience.

Ideal candidates have 1–2 years in a medical or customer service setting, strong communication skills, and a compassionate, professional demeanor.

Qualifications

• High school diploma or GED required; may include ages 15-17 with work permit.
• 1-2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Scheduling

Verbal communication

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, greeting and guiding them through registration, insurance verification, and scheduling. You will support billing, MyChart assistance, and day-to-day office operations to ensure a positive patient experience.

Ideal candidates have 1–2 years in a medical or customer service setting, strong communication skills, and a compassionate, professional demeanor.