Patient Experience Specialist - Medical Office (Front Desk)

Beth Israel Lahey Health, Inc.; Winchester (VA); On-site; USD 34,000 - 56,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Winchester seeks a Medical Secretary for a 40-hour week (Mon-Fri). You’ll be the frontline representative handling phone calls, registration, scheduling, co-pay collection and billing to ensure timely access to care.

The position requires a High School diploma or GED and at least 1 year in a high-volume customer-service role. Strong customer service, PC skills and clear written and verbal communication are essential.

Qualifications

• High School diploma or GED required.
• Minimum 1 year in a high-volume customer-service role.
• Strong customer service, PC skills and clear written and verbal communication.

Responsibilities

• Handle phone interactions, patient registration, scheduling, co-pay collection and billing.
• Make appointment confirmation calls.
• Serve as the frontline representative and shape the patient experience.

Skills

Customer service

Phone skills

Multitask

Verbal communication

Written communication

PC skills

Education

High school diploma or GED

Job description

Beth Israel Lahey Health Primary Care in Winchester seeks a Medical Secretary for a 40-hour week (Mon-Fri). You’ll be the frontline representative handling phone calls, registration, scheduling, co-pay collection and billing to ensure timely access to care.

The position requires a High School diploma or GED and at least 1 year in a high-volume customer-service role. Strong customer service, PC skills and clear written and verbal communication are essential.