Patient Access & Scheduling Medical Secretary (36-Hr Week)

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Medical Secretary to provide essential administrative support in a busy primary care office. You will greet patients, manage the front desk, schedule appointments using EPIC, and maintain confidential patient records with precision.

The role emphasizes coordination between patients, providers, and the care team, insurance tasks, and accurate documentation. A high school diploma is required, with MA experience preferred and CPR certification.

Qualifications

• High school graduate.
• Minimum of one year of experience as a medical assistant in a medical practice environment preferred.
• Certification as a medical assistant preferred.
• Graduate of an accredited secretarial training school preferred.
• Two years of experience in a busy medical practice setting.

Responsibilities

• Greet patients in person and by phone with courtesy and professionalism.
• Schedule, confirm, and manage patient appointments using EHR systems (EPIC).
• Register new patients and update existing patient information.
• Maintain accurate, organized, and confidential patient records.
• Process insurance information and verify eligibility; collect co-pays and process payments.
• Coordinate referrals to specialists and follow up on authorizations; support physicians and staff with administrative tasks.

Skills

Communication skills

Interpersonal skills

Medical terminology

Telephone etiquette

CPR certification

Team coordination

Time management

Education

High school diploma

Certified Medical Assistant (preferred)

Secretarial training program grad (preferred)

Tools

EPIC

Billing software

Job description

Beth Israel Lahey Health is seeking a Medical Secretary to provide essential administrative support in a busy primary care office. You will greet patients, manage the front desk, schedule appointments using EPIC, and maintain confidential patient records with precision.

The role emphasizes coordination between patients, providers, and the care team, insurance tasks, and accurate documentation. A high school diploma is required, with MA experience preferred and CPR certification.