Patient Access & Scheduling Specialist

BILH Performance Network; Winchester, Northern (MA, KY); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Winchester Family Practice is seeking a dedicated Medical Secretary to serve as the first point of contact for patients. The role focuses on patient registration, scheduling, co-pay collection, and timely appointment confirmations, ensuring a smooth patient flow and exceptional service.

The ideal candidate has at least 1 year in a busy customer-service setting, strong PC skills, and excellent written and verbal communication abilities.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in a high-volume customer service role preferred.
• Strong customer service, computer skills, and communication abilities are essential.

Responsibilities

• Answer and screen phone calls and greet patients.
• Register patients and verify information.
• Schedule appointments and manage reminders and confirmations.
• Process co-pays and assist with billing as needed.
• Provide general front-desk support to ensure a positive patient experience.

Skills

Customer service

PC skills

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Beth Israel Lahey Health Winchester Family Practice is seeking a dedicated Medical Secretary to serve as the first point of contact for patients. The role focuses on patient registration, scheduling, co-pay collection, and timely appointment confirmations, ensuring a smooth patient flow and exceptional service.

The ideal candidate has at least 1 year in a busy customer-service setting, strong PC skills, and excellent written and verbal communication abilities.