Patient Experience Front Desk Specialist

Beth Israel Lahey Health; Danvers (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a frontline team member in our Primary Care office in Danvers, MA. You will provide exceptional customer service, manage registrations, scheduling, co-pays and billing, and confirm appointments to ensure patients receive timely, appropriate care.

Ideal candidates have at least 1 year in a high-volume customer service role, strong PC skills, and excellent written and verbal communication abilities.

Qualifications

• High-volume customer service experience preferred.
• Strong communication, both written and verbal.
• Proficient with standard PC software and office applications.

Responsibilities

• Handle phone interactions and scheduling for patients.
• Register patients, collect co-pays, and handle billing tasks.
• Confirm appointments and maintain accurate records.
• Create a positive first impression and support care coordination.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a frontline team member in our Primary Care office in Danvers, MA. You will provide exceptional customer service, manage registrations, scheduling, co-pays and billing, and confirm appointments to ensure patients receive timely, appropriate care.

Ideal candidates have at least 1 year in a high-volume customer service role, strong PC skills, and excellent written and verbal communication abilities.