Medical Secretary - Primary Care Front Desk & Scheduling

Beth Israel Lahey Health; Winchester (MA); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a Medical Secretary for Winchester Primary Care. This role provides front-line customer service, handles phone calls, performs patient registration, scheduling, and co-pay collection, and helps ensure accurate billing and appointment confirmations.

The position requires a High School Diploma or GED and at least 1 year in a high-volume customer service setting, with strong communication and PC skills to support a positive patient experience.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a high-volume customer service role.
• Strong communication and computer skills are essential.

Responsibilities

• Handle phone interactions and patient inquiries.
• Register patients, schedule appointments and coordinate care.
• Manage co-pay collection and billing processes.
• Confirm appointments with patients to reduce no-shows.

Skills

Customer service

PC skills

Verbal communication

Written communication

Multitasking

Education

High School diploma or GED

Job description

Beth Israel Lahey Health, Inc. is seeking a Medical Secretary for Winchester Primary Care. This role provides front-line customer service, handles phone calls, performs patient registration, scheduling, and co-pay collection, and helps ensure accurate billing and appointment confirmations.

The position requires a High School Diploma or GED and at least 1 year in a high-volume customer service setting, with strong communication and PC skills to support a positive patient experience.