Patient Experience Coordinator - Medical Front Desk

Beth Israel Lahey Health Primary Care, Inc.; Medford (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health Primary Care is seeking an engaged frontline representative to serve as the first impression of the office. You will excel in customer service, manage patient interactions, registrations, scheduling, and billing while ensuring patients receive appropriate care at the right time.

The role emphasizes strong communication, multitasking, and PC skills in a high-volume setting, contributing to a positive patient experience and efficient office operations.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in high-volume customer service.
• Strong customer service, PC skills, written and verbal communication, multitasking.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Process co-pays and billing; confirm appointments.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health Primary Care is seeking an engaged frontline representative to serve as the first impression of the office. You will excel in customer service, manage patient interactions, registrations, scheduling, and billing while ensuring patients receive appropriate care at the right time.

The role emphasizes strong communication, multitasking, and PC skills in a high-volume setting, contributing to a positive patient experience and efficient office operations.