Patient Experience Specialist - Medical Office Admin

Sentara Health; Rhode Island; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Education assistance

Student debt pay down

Job summary

Sentara Family Medicine Physicians in Virginia Beach, VA is hiring a full-time Patient Care Specialist to support a physician’s office with non-clinical tasks, ensuring an excellent patient experience. You will answer phones, schedule appointments, and respond to patient questions in a collaborative, team-focused environment.

The role requires 3 years of customer service and 1 year with health insurance or medical records data.

Qualifications

• 3 years of Customer Service experience (Required).
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required).
• HS Diploma (Required).

Responsibilities

• Answering phones and scheduling appointments.
• Answer patient questions and provide non-clinical support.
• Assist in patient flow and office operations to ensure excellent patient experience.

Skills

Customer Service

Education

HS Diploma

Associate Degree or higher

Tools

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Job description

Sentara Family Medicine Physicians in Virginia Beach, VA is hiring a full-time Patient Care Specialist to support a physician’s office with non-clinical tasks, ensuring an excellent patient experience. You will answer phones, schedule appointments, and respond to patient questions in a collaborative, team-focused environment.

The role requires 3 years of customer service and 1 year with health insurance or medical records data.