Patient Care Specialist - Front Office & Scheduling

Sentara Hospitals; South Boston (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Paid Parental & Family Leave

Tuition Assistance

Job summary

Sentara Behavioral Health Services in South Boston, VA is hiring a full-time Patient Care Specialist for days shift (Mon-Fri 8:30 AM - 5:00 PM). This non-clinical role supports a physician's office by handling administrative tasks, answering phones, scheduling appointments, and helping ensure a positive patient experience.

Required: HS Diploma and 3 years of customer service; 1 year experience with health insurance plans or medical records data.

Qualifications

• 3 years of customer service experience (Required).
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers (Required).
• HS Diploma required; associates degree or higher may be considered in lieu of experience.

Responsibilities

• Provide non-clinical support in a physician's office and ensure an excellent patient experience by performing a variety of administrative tasks.
• Answer phones, schedule appointments, and respond to patient questions to support patient care delivery.
• Work with the team to ensure the best care for patients.

Skills

Customer Service

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Education

HS Diploma

Associate Level degree or higher alternative

Job description

Sentara Behavioral Health Services in South Boston, VA is hiring a full-time Patient Care Specialist for days shift (Mon-Fri 8:30 AM - 5:00 PM). This non-clinical role supports a physician's office by handling administrative tasks, answering phones, scheduling appointments, and helping ensure a positive patient experience.

Required: HS Diploma and 3 years of customer service; 1 year experience with health insurance plans or medical records data.