Patient Experience Specialist – Medical Office

Sentara Hospitals; Chesapeake (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Paid Time Off

401(k) Match

Job summary

Sentara Health is seeking a full-time Patient Care Specialist in Chesapeake, VA to provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of administrative tasks. Primary duties include answering phones, scheduling appointments, and assisting patients with questions.

The role operates on dayshift (First), with typical hours 8:00 AM - 5:00 PM, and offers a comprehensive benefits package and a supportive team environment.

Qualifications

• HS Diploma required; Associate degree or higher may substitute for experience.
• 3 years of Customer Service experience is required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers is required.

Responsibilities

• Answer phones and schedule appointments.
• Provide non-clinical support within a physician's office to support patient care delivery.
• Answer patient questions and ensure an excellent patient experience.

Skills

Customer Service

Health Insurance

Medical Terminology

Registration

Scheduling

Third Party Payers

Education

HS Diploma

Associate Degree or higher

Job description

Sentara Health is seeking a full-time Patient Care Specialist in Chesapeake, VA to provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of administrative tasks. Primary duties include answering phones, scheduling appointments, and assisting patients with questions.

The role operates on dayshift (First), with typical hours 8:00 AM - 5:00 PM, and offers a comprehensive benefits package and a supportive team environment.