Patient Care Coordinator — Medical Office (Days, Norfolk)

Sentara Health; Ten Sleep (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO & Sick Leave

Parental leave

Job summary

Sentara Health in Norfolk, VA is seeking a Full-Time Patient Care Specialist to join our outpatient team. The role supports non-clinical tasks in a physician's office, ensuring an excellent patient experience by handling calls, scheduling, and patient questions.

The position is Monday–Friday, 8a–5p with no nights or weekends. Requires HS Diploma and 3 years of customer service, plus familiarity with health insurance, medical terminology, and scheduling processes.

Qualifications

• 3 years of customer service experience required.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Responsibilities

• Provide non-clinical support in a physician's office and ensure excellent patient experience.
• Answer phones, schedule appointments, and respond to patient questions.
• Collaborate with the team to support patient care delivery.

Skills

Customer service

Education

HS Diploma

Job description

Sentara Health in Norfolk, VA is seeking a Full-Time Patient Care Specialist to join our outpatient team. The role supports non-clinical tasks in a physician's office, ensuring an excellent patient experience by handling calls, scheduling, and patient questions.

The position is Monday–Friday, 8a–5p with no nights or weekends. Requires HS Diploma and 3 years of customer service, plus familiarity with health insurance, medical terminology, and scheduling processes.