Patient Care Specialist - Medical Office Support

Sentara Health; Norfolk (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with employer match

Paid time off

Job summary

Sentara Health in Norfolk, VA is hiring a full-time Patient Care Specialist to support a physician's office. The role focuses on non-clinical administrative tasks to ensure excellent patient experience, including answering phones, scheduling appointments, and handling patient inquiries.

Requirements include a HS Diploma and 3 years of customer service experience; Associate degree or higher may substitute for required experience. Compensation ranges hourly with potential shift differentials.

Qualifications

• Minimum HS Diploma is required.
• Associates degree may substitute for experience.
• At least 3 years of customer service experience required.

Responsibilities

• Answer phones and assist patients.
• Schedule appointments and manage calendar.
• Respond to patient questions and provide information.

Skills

Customer Service

Phone support

Scheduling

Health insurance knowledge

Medical terminology

Education

HS Diploma

Associate degree (in lieu)

Job description

Sentara Health in Norfolk, VA is hiring a full-time Patient Care Specialist to support a physician's office. The role focuses on non-clinical administrative tasks to ensure excellent patient experience, including answering phones, scheduling appointments, and handling patient inquiries.

Requirements include a HS Diploma and 3 years of customer service experience; Associate degree or higher may substitute for required experience. Compensation ranges hourly with potential shift differentials.