Patient Experience & Admin Specialist

Sentara Hospitals; Hampton (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)/403(b) with employer match

Paid time off and holidays

Parental & Family Caregiver Leave

Job summary

Sentara Family Medicine Physicians - Old Hampton is recruiting a full-time Patient Care Specialist in Hampton, VA. You will deliver non-clinical administrative support within a physician’s office, handling calls, scheduling, and patient inquiries to ensure a superior patient experience.

The role emphasizes teamwork and high service standards. Requires HS Diploma and 3 years of customer service, plus 1 year with health insurance plans or related areas.

Qualifications

• HS Diploma is required.
• Associate degree or higher may substitute for experience.

Responsibilities

• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Assist patients and answer questions to ensure an excellent patient experience.

Education

HS Diploma (Required)

Associate Level degree or higher in lieu of experience

Job description

Sentara Family Medicine Physicians - Old Hampton is recruiting a full-time Patient Care Specialist in Hampton, VA. You will deliver non-clinical administrative support within a physician’s office, handling calls, scheduling, and patient inquiries to ensure a superior patient experience.

The role emphasizes teamwork and high service standards. Requires HS Diploma and 3 years of customer service, plus 1 year with health insurance plans or related areas.