Patient Care Specialist - Medical Office (Day Shift, Full-Time)

Sentara Health; Hampton (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) with employer match

Student debt repayment

Job summary

Sentara Health in Hampton, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician’s office and enhance the patient experience. You will perform complex administrative tasks, answer phones, schedule appointments, and answer patient questions in a collaborative team environment.

The role requires 3 years of customer service experience and 1 year of health-insurance-related experience.

Qualifications

• 3 years of Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
• HS Diploma required; Associate level degree or higher considered in lieu of experience.

Responsibilities

• Answer phones, schedule appointments, and answer patient questions.
• Provide non-clinical administrative support to a physician's office.
• Ensure an excellent patient experience and coordinate with the care team.

Skills

Customer service

Communication skills

Education

HS Diploma

Associate degree or higher

Job description

Sentara Health in Hampton, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician’s office and enhance the patient experience. You will perform complex administrative tasks, answer phones, schedule appointments, and answer patient questions in a collaborative team environment.

The role requires 3 years of customer service experience and 1 year of health-insurance-related experience.