Patient Experience Specialist – Medical Front Desk

KidzCare Pediatrics; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

KidzCare Pediatrics seeks a Medical Office Specialist to be the first point of contact for families, handling check-in/out, scheduling, insurance verification, and updating patient accounts. You will navigate HIPAA guidelines, coordinate with clinicians and staff, and ensure smooth patient flow in a fast-paced pediatric office.

Responsibilities include greeting patients, verifying insurance, collecting co-pays, and maintaining a welcoming reception area while providing accurate appointment

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient’s arrival, delays, and communicating with patients and clinical staff.
• Responds to patient inquiries in a courteous manner; provides medical records, shot records and other documents.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.
• Demonstrates commitment to superior patient and family experience.
• Collaborates with others to coordinate care, resolve concerns, and address needs of patients and family members.
• Prioritizes safety by identifying and eliminating risks.
• Respects patient privacy per HIPAA guidelines.
• Communicates professionally and appropriately.
• Builds strong working relationships.
• Identifies, analyzes and solves problems.
• Accepts responsibility for decisions and actions.
• Utilizes resources to execute responsibilities.
• Adheres to regulatory and company policies.

Skills

Telephone etiquette

Computer skills

Communication skills

Detail oriented

Time management

Education

High school diploma or equivalent

Tools

EMR software

Insurance verification systems

Patient accounts systems

Job description

KidzCare Pediatrics seeks a Medical Office Specialist to be the first point of contact for families, handling check-in/out, scheduling, insurance verification, and updating patient accounts. You will navigate HIPAA guidelines, coordinate with clinicians and staff, and ensure smooth patient flow in a fast-paced pediatric office.

Responsibilities include greeting patients, verifying insurance, collecting co-pays, and maintaining a welcoming reception area while providing accurate appointment