Patient Concierge & Medical Office Pro

Kidzcare; Franklin (NC); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Descripción de la vacante

Kidzcare in the United States seeks a dedicated Medical Office Specialist to be the first contact for families. You will handle check-in/out, schedule appointments, verify insurance, and update patient accounts while following HIPAA and practice procedures.

The role supports providers and staff to ensure smooth patient flow and accurate records. Ideal candidates bring strong communication, computer literacy, and reliability to a team focused on compassionate pediatric care.

Formación

• High school diploma or equivalent.
• Prior medical experience preferred.
• Experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsabilidades

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient''s arrival, delays, and communicating with patients and clinical staff.
• Responds to patient inquiries; provides medical records, shot records and other documents.
• Scans information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serves as the secondary point of contact for patient inquiries via phone, email, portals, or in-person.
• Provides accurate information regarding appointments and services.
• Coordinates with staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Conocimientos

Communication

Telephone etiquette

Independent work

Time management

Decision making

Detail-oriented

Coordination

Insurance verification

Patient accounts

Educación

High school diploma or equivalent

Herramientas

EMR

Computer Applications

Descripción del empleo

Kidzcare in the United States seeks a dedicated Medical Office Specialist to be the first contact for families. You will handle check-in/out, schedule appointments, verify insurance, and update patient accounts while following HIPAA and practice procedures.

The role supports providers and staff to ensure smooth patient flow and accurate records. Ideal candidates bring strong communication, computer literacy, and reliability to a team focused on compassionate pediatric care.