Patient-Centric Medical Office Specialist

US Pediatric Partners; Lillington (NC); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K matching

Annual merit increases

Mental Health support

Dental and orthodontic coverage

Vision insurance

Health coverage with low premiums

Short-term disability

Virtual health & wellness access

Job summary

US Pediatric Partners is seeking a Medical Office Specialist to be the first point of contact for families, handling check-in/check-out, scheduling, and patient account tasks. This role supports clinicians and staff, ensuring smooth patient flow and accurate record-keeping within HIPAA guidelines.

The position requires strong communication skills, reliability, and the ability to manage multiple tasks in a busy medical office.

Qualifications

• Experience in healthcare support environments is preferred.
• Ability to verify patient insurance and manage accounts is desirable.
• Proficiency with standard office software and patient record systems.

Responsibilities

• Greet patients via phone or in person and manage check-in/check-out.
• Schedule and coordinate patient appointments.
• Verify insurance coverage and collect co-pays.
• Maintain patient demographics and records in the EMR.
• Answer inquiries and provide information about services and visit times.

Skills

Customer service

Telephone etiquette

Professional communication

Detail oriented

Independent work

Education

High school diploma or equivalent

Tools

EMR software

Computer applications

Job description

US Pediatric Partners is seeking a Medical Office Specialist to be the first point of contact for families, handling check-in/check-out, scheduling, and patient account tasks. This role supports clinicians and staff, ensuring smooth patient flow and accurate record-keeping within HIPAA guidelines.

The position requires strong communication skills, reliability, and the ability to manage multiple tasks in a busy medical office.