Patient Experience Specialist (Medical Front Desk)

1830 Mercy Medical Group Inc.; United States; Presencial; USD 27.000 - 36.000; Jornada completa

Descripción de la vacante

Baystate Health is seeking an administrative associate to support patient-centered care. You will greet patients, verify demographics and insurance information, process payments, and coordinate appointments and referrals. The role emphasizes HIPAA-compliant communication and teamwork across care disciplines.

Responsibilities include handling phones, managing schedules, and assisting with filing, documentation, and basic patient support tasks. Excellent customer service and accuracy are essential.

Formación

• Requires HS graduation.
• Preferred: 18 months of related experience.
• Proficient in medical terminology, keyboard, MS Office, scheduling systems, and medical records (electronic and paper).
• Strong customer service and communication skills.

Responsabilidades

• Greet patients and support a positive patient experience.
• Verify demographics and insurance; obtain referrals/pre-authorizations when needed.
• Handle co-payments; process payments and receipts per procedures.
• Maintain professional communication with staff and patients per HIPAA.
• Check out: schedule follow-ups and provide referrals, update records.
• Answer phones; route calls and manage messages.
• Schedule/adjust appointments and manage waitlists and no-shows.
• Process mail/faxes; assist with document preparation and scanning.

Conocimientos

Medical terminology

Keyboard

MS Office

Scheduling systems

Medical records

Billing

Basic math

Language skills

Reading & writing

Customer service

Educación

HS graduation

Descripción del empleo

Baystate Health is seeking an administrative associate to support patient-centered care. You will greet patients, verify demographics and insurance information, process payments, and coordinate appointments and referrals. The role emphasizes HIPAA-compliant communication and teamwork across care disciplines.

Responsibilities include handling phones, managing schedules, and assisting with filing, documentation, and basic patient support tasks. Excellent customer service and accuracy are essential.