Compassionate Patient Access Specialist

Baystate Health; Springfield (MA); Sur place; USD 27 000 - 36 000; Plein temps

Résumé du poste

Baystate Health is seeking an Administrative Support role to assist the patient experience across reception, registration, demographic and insurance verification tasks. The role operates under supervision by the Practice Supervisor or Manager, handling a broad range of duties from greeting patients to scheduling and documentation.

The position emphasizes strong customer service, confidentiality, and accurate data entry, with responsibilities spanning telephone handling, appointment management,

Qualifications

• Experience or education equivalent to HS graduation.
• 18 months of experience preferred.

Responsabilités

• Greet patients promptly in a warm, friendly manner and protect patient confidentiality.
• Verify demographics and insurance; initiate contact for financial counseling as needed.
• Process co-payments and payments; balance cash drawer and prepare deposits.
• Answer phones promptly and route to the appropriate person; manage administrative messages.
• Schedule new, follow-up, and walk-in appointments per practice guidelines; manage wait lists.
• Process incoming mail and faxes daily according to guidelines.
• Prepare documents for scanning and ensure releases or approvals are in place.

Connaissances

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Formation

HS graduation

Description du poste

Baystate Health is seeking an Administrative Support role to assist the patient experience across reception, registration, demographic and insurance verification tasks. The role operates under supervision by the Practice Supervisor or Manager, handling a broad range of duties from greeting patients to scheduling and documentation.

The position emphasizes strong customer service, confidentiality, and accurate data entry, with responsibilities spanning telephone handling, appointment management,