Patient Experience Specialist (Medical Front Desk)

Integrity Care Group; Muskogee (OK); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Integrity Care Group seeks a patient service specialist to manage front office and patient data integrity while delivering exceptional customer service in a confidential, welcoming lobby. The role requires greeting patients, registering data, verifying insurance, collecting co-pays, and safeguarding sensitive information.

The candidate will enter data accurately, manage referrals, schedule visits, and assist in maintaining lobby and office operations with a team-oriented approach and adherence

Qualifikationen

• Education: high school diploma or equivalent required; associates preferred.
• Experience: 1-3 years in a medical office setting preferred.
• Familiarity with medical coding and billing and HIPAA rules.

Aufgaben

• Greet patients warmly and manage the front desk with a focus on customer service.
• Obtain registration data, verify insurance, collect co-pays, and maintain confidentiality.
• Enter patient data into the computer system accurately and promptly.
• Assist with scheduling, referrals, and maintaining lobby cleanliness and supplies.
• Support staff and ensure compliance with HIPAA and financial controls.

Kenntnisse

Customer service

Medical office experience

HIPAA compliance

MS Office

Multitasking

Ausbildung

High School Diploma or equivalent

Associates preferred

Tools

EMR systems

Jobbeschreibung

Integrity Care Group seeks a patient service specialist to manage front office and patient data integrity while delivering exceptional customer service in a confidential, welcoming lobby. The role requires greeting patients, registering data, verifying insurance, collecting co-pays, and safeguarding sensitive information.

The candidate will enter data accurately, manage referrals, schedule visits, and assist in maintaining lobby and office operations with a team-oriented approach and adherence