Patient Concierge & Front Desk Specialist

Integrity Care Group; Tulsa (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to manage front desk responsibilities, verify insurance, collect co-pays, and maintain patient data accuracy. The role emphasizes customer service, confidentiality, and HIPAA compliance in a fast-paced medical office.

The position requires 1–3 years of medical office experience, HS diploma or equivalent, and BLS certification. Strong communication and multitasking skills are essential for coordinating referrals and provider

Qualifications

• High School Diploma or equivalent required; an Associate degree is preferred.
• Must obtain and maintain a current BLS certification.
• 1–3 years of medical office experience preferred.
• Understanding of medical coding and billing and HIPAA regulations.

Responsibilities

• Greet patients, manage front desk activities, and ensure smooth patient flow.
• Verify insurance, collect co-pays, and update patient data in the system.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Balance daily charges and safeguard received funds.
• Assist with referrals, scheduling, and coordination with providers.
• Support staff as needed and ensure lobby cleanliness and stocked supplies.

Skills

Medical billing

HIPAA knowledge

Customer service

PC skills

Supervisory skills

Education

High School Diploma or equivalent

Associates preferred

Job description

Integrity Care Group is seeking a Patient Service Specialist to manage front desk responsibilities, verify insurance, collect co-pays, and maintain patient data accuracy. The role emphasizes customer service, confidentiality, and HIPAA compliance in a fast-paced medical office.

The position requires 1–3 years of medical office experience, HS diploma or equivalent, and BLS certification. Strong communication and multitasking skills are essential for coordinating referrals and provider