Patient Concierge & Medical Front Desk Specialist

Integrity Care Group; Miami (OK); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Integrity Care Group seeks a Patient Service Specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data integrity. This role emphasizes patient confidentiality and excellent customer service.

The position requires accuracy in data entry, knowledge of medical billing basics, and the ability to support scheduling and referrals while maintaining a clean, organized lobby environment.

Qualifications

• Front desk/customer service experience in a medical setting preferred.
• Understanding of medical coding and billing.
• Familiarity with HIPAA rules and patient confidentiality.

Responsibilities

• Greet patients warmly and manage the reception area.
• Verify insurance information and collect co-pays when required.
• Enter patient data accurately into the computer system.
• Maintain patient confidentiality and HIPAA compliance.
• Balance daily charges and safeguard received funds.
• Coordinate referrals and manage patient charts as needed.
• Assist staff with scheduling and follow-up on referrals.

Skills

Customer service

HIPAA compliance

Insurance verification

Data entry

Medical billing knowledge

Microsoft Office

Staff training

Education

High School Diploma or equivalent

Associates preferred

Tools

Microsoft Office

Job description

Integrity Care Group seeks a Patient Service Specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data integrity. This role emphasizes patient confidentiality and excellent customer service.

The position requires accuracy in data entry, knowledge of medical billing basics, and the ability to support scheduling and referrals while maintaining a clean, organized lobby environment.