Patient Concierge & Front Desk Specialist (As-Needed)

Integrity Care Group; Springtown (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Integrity Care Group is seeking a patient service specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data integrity. The role emphasizes confidentiality and superior customer service in a fast-paced clinic setting.

The ideal candidate will have 1–3 years of medical office experience, strong data entry skills, and familiarity with HIPAA and basic billing.

Qualifications

• High School Diploma or equivalent required; Associates preferred.
• Proficient with Microsoft Office and basic EHR systems.
• Understanding of medical coding, billing, and HIPAA compliance.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and keep them informed of delays.
• Enter and verify registration data, insurance information, and photo IDs.
• Collect co-pays and post payments; balance daily charges with accuracy.
• Maintain patient confidentiality and HIPAA compliance at all times.

Skills

Medical office

Customer service

HIPAA compliance

Data entry

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

EHR software

Job description

Integrity Care Group is seeking a patient service specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data integrity. The role emphasizes confidentiality and superior customer service in a fast-paced clinic setting.

The ideal candidate will have 1–3 years of medical office experience, strong data entry skills, and familiarity with HIPAA and basic billing.