Patient Concierge & Front Desk Specialist

Integrity Care Group; Woodway (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Integrity Care Group seeks a Patient Service Specialist to manage all front office activities, greet clients, verify insurance, collect co-pays, and ensure data integrity. The role supports receptionists and staff, maintains confidentiality, and enhances patient experience.

The position requires 1–3 years in a medical office, HS diploma or equivalent, and a current BLS certification. Strong data entry and regulatory knowledge are essential in a fast-paced clinic setting.

Qualifications

• Education: High School Diploma or equivalent required; Associates preferred.
• Licenses/Certification: Must obtain and maintain a current certification in BLS.
• Experience: 1-3 years prior medical office experience preferred.
• Skills: Understanding of medical coding and billing; knowledge of HIPAA, OSHA and related regulations.

Responsibilities

• Greet patients in a polite, prompt manner and manage front-desk flow.
• Verify insurance and collect co-pays/deductibles per plan.
• Enter patient data into the system and ensure accuracy.
• Maintain HIPAA confidentiality of patient and staff information.
• Balance daily charges and safeguard received payments.
• Manage referrals and patient charts; assist with scheduling.

Skills

Customer service

HIPAA compliance

Data entry

MS Office

Medical office operations

Education

High School Diploma or equivalent

Associates preferred

BLS certification

Job description

Integrity Care Group seeks a Patient Service Specialist to manage all front office activities, greet clients, verify insurance, collect co-pays, and ensure data integrity. The role supports receptionists and staff, maintains confidentiality, and enhances patient experience.

The position requires 1–3 years in a medical office, HS diploma or equivalent, and a current BLS certification. Strong data entry and regulatory knowledge are essential in a fast-paced clinic setting.