Medical Front Desk Specialist — Patient Experience & Admin

US Foot & Ankle Specialists; Toms River (NJ); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Résumé du poste

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact, creating a positive patient experience while supporting day-to-day operations.

Responsibilities include greeting patients, answering calls, scheduling, verifying insurance, collecting payments, and maintaining accurate patient records. This role requires HIPAA compliance, strong organization, and teamwork in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support experience in a medical setting preferred.
• Knowledge of health insurance processes, including pre-authorization, verification, CPT/ICD coding preferred.
• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced healthcare environment.
• HIPAA compliance and confidentiality maintained at all times.
• Proficiency with Microsoft Office and general computer systems.

Responsabilités

• Greet patients and address questions and concerns on arrival.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial information.
• Monitor arrivals and communicate updates to patients and staff.
• Maintain patient records through data entry, faxing, and scanning.
• Collect payments including copays, deductibles, and coinsurance.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain log of orthotics received and schedule follow-ups.
• Monitor office supplies and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Process daily reports and upload records to shared files.
• Review billing claims and gather information to resolve issues.
• Support additional office tasks as needed.

Connaissances

Customer service

Communication

Multi-tasking

HIPAA compliance

Interpersonal skills

Attention to detail

Confidentiality

Office software

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact, creating a positive patient experience while supporting day-to-day operations.

Responsibilities include greeting patients, answering calls, scheduling, verifying insurance, collecting payments, and maintaining accurate patient records. This role requires HIPAA compliance, strong organization, and teamwork in a fast-paced setting.