Patient Experience Specialist — Medical Front Desk

John Theurer Cancer Center at Hackensack University Medical Center; Eatontown (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a Medical Office Specialist to support the outpatient office operations. The role focuses on check-in/check-out, patient intake, insurance verification, and maintaining a smooth patient experience throughout the visit.

Responsibilities include managing EMR entries, coordinating scheduling, handling phone and email communications, and ensuring accurate documentation while upholding confidentiality and high-quality service.

Qualifications

• High school diploma or GED or equivalent experience required.
• Strong communication and interpersonal skills in a fast-paced setting.
• Experience with office software and EMR/EHR systems is preferred.

Responsibilities

• Check-in and check-out of patients with courteous service.
• Verify demographics, insurance, and referrals; collect payments as needed.
• Enter patient information into EMR and assist with paperwork.
• Coordinate scheduling, answers calls, and triage routine inquiries.
• Support front-end operations and maintain patient confidentiality.

Skills

Excellent written communication

Verbal communication

Proficient computer skills

multitasking

Education

High School diploma or GED

Associates Degree (preferred)

Tools

EMR/EHR systems

Job description

Hackensack Meridian Health seeks a Medical Office Specialist to support the outpatient office operations. The role focuses on check-in/check-out, patient intake, insurance verification, and maintaining a smooth patient experience throughout the visit.

Responsibilities include managing EMR entries, coordinating scheduling, handling phone and email communications, and ensuring accurate documentation while upholding confidentiality and high-quality service.