Patient Experience Front Desk Specialist

Hackensack Meridian Health; Haddonfield (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care with front desk functions including check-in, scheduling, registration and check-out. You will help ensure patients receive excellent care, satisfaction and experience during visits.

The role requires greeting patients, collecting copays, verifying insurance, entering demographics into EMR, and coordinating with providers. Strong communication and multi-tasking in a fast-paced setting are essential.

Qualifications

• 1+ years experience in customer service role.
• High school diploma or GED.
• Ability to travel to various locations.
• Proficient computer skills (MS Office/Google Suite).
• Excellent written and verbal communication skills.

Responsibilities

• Greets patients and visitors and provides friendly, helpful interactions.
• Manages front desk check-in/check-out, collects copayments and verifies insurance.
• Ensures required paperwork is completed and entered into EMR.
• Verifies referrals and coordinates with specialty offices as needed.
• Maintains patient confidentiality and supports the team with daily tasks.

Skills

Customer service

Multitasking

Communication skills

Computer skills (MS Office / Google)

Education

High School diploma

Associates Degree (preferred)

Tools

EMR/EHR experience

Microsoft Office / Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care with front desk functions including check-in, scheduling, registration and check-out. You will help ensure patients receive excellent care, satisfaction and experience during visits.

The role requires greeting patients, collecting copays, verifying insurance, entering demographics into EMR, and coordinating with providers. Strong communication and multi-tasking in a fast-paced setting are essential.