Patient Access & Front Desk Specialist

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations, including check-in, scheduling, registration and check-out. You will help patients receive excellent care and a smooth experience in the ambulatory setting.

Responsibilities include greeting patients, collecting demographics, verifying insurance, entering data into EMR, handling payments, and coordinating with care teams. Strong communication and customer service are essential.

Qualifications

• High School diploma or GED required; Associates degree preferred.
• 1+ year experience in a customer service role.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills.
• Travel to various locations may be required.

Responsibilities

• Greet patients and visitors; check-in and check-out.
• Verify demographics and insurance information; collect copays.
• Enter patient data into EMR accurately.
• Coordinate scheduling with clinics and providers.
• Respond to patient inquiries and direct to appropriate staff.

Skills

Customer service

Communication

Multitasking

Time management

Travel flexibility

Education

High School diploma or GED

Associates Degree

Tools

EMR/EHR

Microsoft Office

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations, including check-in, scheduling, registration and check-out. You will help patients receive excellent care and a smooth experience in the ambulatory setting.

Responsibilities include greeting patients, collecting demographics, verifying insurance, entering data into EMR, handling payments, and coordinating with care teams. Strong communication and customer service are essential.