Patient Experience & Front Desk Specialist

Hackensack Meridian Health; Red Bank (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is hiring a Medical Office Specialist for our outpatient clinics in New Jersey. You will perform front desk duties, check-in/check-out patients, verify demographics and insurance, and support scheduling and registration to ensure a smooth patient experience.

You will interact with patients, maintain confidentiality, handle communications, and assist the team in delivering timely care. Comprehensive benefits and a collaborative culture are emphasized.

Qualifications

• Experience assisting patients at a front desk or check-in area.
• Ability to verify demographics and insurance information accurately.
• Proficient in EMR systems and patient scheduling workflows.
• Strong communication and multitasking to support office operations.

Responsibilities

• Manages front desk check-in/check-out and patient flow.
• Verifies insurance, collects copayments, and processes forms.
• Documents in EMR and handles scheduling and referrals.
• Responds to calls and emails, routing issues appropriately.
• Maintains confidentiality and supports team needs.

Skills

Customer service

EMR familiarity

Communication skills

Office administration

Job description

Hackensack Meridian Health is hiring a Medical Office Specialist for our outpatient clinics in New Jersey. You will perform front desk duties, check-in/check-out patients, verify demographics and insurance, and support scheduling and registration to ensure a smooth patient experience.

You will interact with patients, maintain confidentiality, handle communications, and assist the team in delivering timely care. Comprehensive benefits and a collaborative culture are emphasized.