Patient Experience Front Desk Specialist

Socket.dev; Neptune Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations, including check-in/check-out, scheduling, and patient communications. The role emphasizes maintaining patient confidentiality and delivering high-quality care experiences.

The position requires a High School diploma or GED, 1+ year of customer service experience, and proficiency with MS Office/Google Suite.

Qualifications

• High School diploma, GED, or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Greets patients and visitors; provides friendly, courteous, and helpful service.
• Manages patient check-in/check-out and collects copayments and balances; verifies insurance.
• Ensures proper referrals and completed paperwork; enters patient information in EMR.
• Supports scheduling, cancellations, and registration in the EMR; assists with data as needed.
• Receives and directs communications (EMR, phone, email, RightFax); escalates issues appropriately.
• Reviews and distributes daily mail; prepares documents and files reports.

Skills

Customer service experience

Communication skills

Multitasking

MS Office

Google Suite

Education

High School diploma / GED

Associates Degree

Clerical training

Tools

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations, including check-in/check-out, scheduling, and patient communications. The role emphasizes maintaining patient confidentiality and delivering high-quality care experiences.

The position requires a High School diploma or GED, 1+ year of customer service experience, and proficiency with MS Office/Google Suite.