Patient Experience Front Desk Specialist

Hackensack Meridian Health; Tinton Falls (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations. You will handle check-in, scheduling, registration, and check-out processes to ensure a smooth patient experience and optimal care.

The role emphasizes accurate EMR data entry, patient communication, and confidentiality while collaborating with the care team to keep appointments running on time. Travel to other locations may be required.

Qualifications

• Pay rate reflects New Jersey pay transparency requirements and total rewards package.

Responsibilities

• Promotes patient satisfaction with friendly, helpful interactions.
• Manages patient check-in/check-out; verifies demographic info, collects copayments, ensures correct referrals.
• Monitors EMR scheduling, cancellations, and registration issues to optimize provider scheduling.
• Receives and directs communications (EMR, phone, email, RightFax) and escalates issues as needed.
• Reviews daily mail; prepares documents and files reports.
• Maintains patient confidentiality.
• Prioritizes tasks with peers to ensure high-quality patient care.
• Reconciles payments and maintains daily cash receipts.
• Travel may be required to cover other locations.

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations. You will handle check-in, scheduling, registration, and check-out processes to ensure a smooth patient experience and optimal care.

The role emphasizes accurate EMR data entry, patient communication, and confidentiality while collaborating with the care team to keep appointments running on time. Travel to other locations may be required.