Outpatient Front Desk & Patient Experience Specialist

Hackensack Meridian Health Inc.; Eatontown (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk duties in outpatient offices, coordinating check-in, scheduling, registration and check-out while ensuring patients receive the highest quality care and experience.

This role requires excellent written and verbal communication, proficiency with Microsoft Office or Google Suite, and the ability to manage multiple tasks in a fast-paced, patient-focused environment.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional demeanor.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Front desk duties for the outpatient medical office, including check-in, scheduling, registration and check-out.
• Provide optimal support to the team to ensure patients receive the best care, satisfaction and experience.
• Assist with post-visit needs and patient concerns as required.
• Travel to various locations as needed.

Skills

Customer service

Multitasking

Time management

Communication

Education

Associates Degree

Minimum of 1 year related work experience in a physician practice, hospital setting

EMR/EHR experience

Prior clerical training

Tools

Microsoft Office

Google Suite

EMR/EHR systems

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk duties in outpatient offices, coordinating check-in, scheduling, registration and check-out while ensuring patients receive the highest quality care and experience.

This role requires excellent written and verbal communication, proficiency with Microsoft Office or Google Suite, and the ability to manage multiple tasks in a fast-paced, patient-focused environment.