Healthcare Front Desk Specialist — Patient Experience & Admin

Hackensack Meridian Health Inc.; Hazlet Township (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a range of administrative duties and front desk tasks in an outpatient setting.

The role focuses on check-in, scheduling, registration, and check-out, ensuring patients receive excellent care and experience. Strong customer service, organization, and communication skills are essential for success in a fast-paced environment.

Qualifications

• High School diploma or GED or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk support in ambulatory or outpatient settings.
• Assist with check-in, scheduling, registration, and check-out processes.
• Support the team to ensure patient satisfaction and smooth office operations.
• Follow up with patients post-visit for appointment needs and concerns.

Skills

Customer service

Multitasking

Excellent communication

Professional demeanor

Travel to locations

Education

High School diploma or GED

Associates Degree (preferred)

Tools

Microsoft Office

Google Workspace

EMR/EHR systems

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a range of administrative duties and front desk tasks in an outpatient setting.

The role focuses on check-in, scheduling, registration, and check-out, ensuring patients receive excellent care and experience. Strong customer service, organization, and communication skills are essential for success in a fast-paced environment.