Healthcare Front Desk Specialist — Patient Experience & Admin

Hackensack Meridian Health; Hazlet Township (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a range of administrative duties and front desk tasks in an outpatient setting.

The role focuses on check-in, scheduling, registration, and check-out, ensuring patients receive excellent care and experience. Strong customer service, organization, and communication skills are essential for success in a fast-paced environment.

Qualifications

• High School diploma or GED or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk support in ambulatory or outpatient settings.
• Assist with check-in, scheduling, registration, and check-out processes.
• Support the team to ensure patient satisfaction and smooth office operations.
• Follow up with patients post-visit for appointment needs and concerns.

Skills

Customer service

Multitasking

Excellent communication

Professional demeanor

Travel to locations

Education

High School diploma or GED

Associates Degree (preferred)

Tools

Microsoft Office

Google Workspace

EMR/EHR systems

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!