Patient Experience Front Desk Specialist

Foot and Ankle Specialists of the Mid-Atlantic, LLC; Monroe, Lambertville (MI, NJ); On-site; USD 26,000 - 36,000; Full time

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. The role serves as the first point of contact for patients, ensuring a positive experience while supporting daily medical office operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records.

Qualifications

• High School Diploma or GED required.
• 2+ years administrative support in a medical environment preferred.
• Knowledge of health insurance processes and CPT/ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• HIPAA confidentiality and discretion are essential.

Responsibilities

• Greet patients and answer questions upon arrival.
• Answer calls, transfer, and take messages as needed.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics.
• Maintain patient records through data entry and scans.
• Collect payments and manage accounts receivable/payable changes.
• Verify insurance eligibility and authorizations for next-day visits.
• Prepare daily reports and deposit slips.

Skills

Customer service

Communication

Multi-tasking

Problem solving

HIPAA compliance

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry systems

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. The role serves as the first point of contact for patients, ensuring a positive experience while supporting daily medical office operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records.