Patient Experience Front Desk Specialist

IHA; Ann Arbor (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

Trinity Health IHA Medical Group in Southeast Michigan is seeking a part-time Medical Receptionist who will greet patients, verify registrations and insurance, schedule appointments, answer calls, collect payments, and support day-to-day front-desk operations.

You will work with providers and staff to ensure a smooth patient experience, maintain records, and contribute to accurate billing and MyChart support in a mission-driven, equal-opportunity environment.

Qualifications

• 1–2 years of experience in a medical/physician office or customer service environment preferred.
• High School Diploma or GED required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone etiquette

Front desk duties

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Southeast Michigan is seeking a part-time Medical Receptionist who will greet patients, verify registrations and insurance, schedule appointments, answer calls, collect payments, and support day-to-day front-desk operations.

You will work with providers and staff to ensure a smooth patient experience, maintain records, and contribute to accurate billing and MyChart support in a mission-driven, equal-opportunity environment.