Patient Experience Specialist (Medical Front Desk)

Michigan Orthopaedic Surgeons Pllc; Beverly Hills (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc seeks a Front Desk Receptionist to be the first point of contact for patients and visitors. You will handle administrative tasks, patient check-ins, scheduling, and ensure a positive patient experience.

Strong organizational skills, attention to detail, and 2+ years of customer service are required; medical office experience is preferred. Privacy and HIPAA compliance are essential in this role.

Qualifications

• High school diploma or GED.
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Responsibilities

• Maintains a high level of customer service during patient check-ins, status updates, and calls.
• Interviews patients or representatives to collect identifying and payment information.
• Verifies, updates, and scans patient information.
• Manages EMR tracking and collects co-pays.
• Handles patient check-out and scheduling of follow-up appointments.
• Enters admitting information and processes payments.
• Maintains a positive, professional demeanor with patients and staff.
• Complies with HIPAA, OSHA, and FLSA regulations and keeps information confidential.
• Performs other duties as assigned.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Michigan Orthopaedic Surgeons Pllc seeks a Front Desk Receptionist to be the first point of contact for patients and visitors. You will handle administrative tasks, patient check-ins, scheduling, and ensure a positive patient experience.

Strong organizational skills, attention to detail, and 2+ years of customer service are required; medical office experience is preferred. Privacy and HIPAA compliance are essential in this role.