Patient Experience Front Desk Specialist

Michigan Orthopaedic Surgeons Pllc; Southfield (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc in Southfield, MI is seeking a Front Desk Receptionist to be the first contact for patients and visitors. You will manage a range of administrative and customer service tasks to ensure a seamless front desk operation.

Responsibilities include patient check-ins, updating records, collecting copays, scheduling appointments, and maintaining confidentiality under HIPAA. A high school diploma or GED and 2 years of customer service experience are required; medical

Qualifications

• High school diploma or GED is required.
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Responsibilities

• Maintains high level of customer service during patient check-ins and phone calls.
• Interviews patients or representatives to collect and update information.
• Verifies, updates, and scans patient information; maintains confidentiality.

Skills

Customer service

Education

GED

Job description

Michigan Orthopaedic Surgeons Pllc in Southfield, MI is seeking a Front Desk Receptionist to be the first contact for patients and visitors. You will manage a range of administrative and customer service tasks to ensure a seamless front desk operation.

Responsibilities include patient check-ins, updating records, collecting copays, scheduling appointments, and maintaining confidentiality under HIPAA. A high school diploma or GED and 2 years of customer service experience are required; medical