Orthopedic Front Desk & Patient Experience Specialist

Michigan Orthopaedic Surgeons PLLC; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

Michigan Orthopaedic Surgeons PLLC is seeking a customer-focused front desk receptionist to join our orthopaedic team. You will greet patients, verify insurance details, collect co-pays, schedule appointments, and maintain accurate electronic medical records in a fast-paced environment.

Ideal candidates have at least 2 years of customer service experience and some exposure to a medical setting. A high school diploma or GED is required, with a commitment to HIPAA and confidentiality.

Qualifications

• High school diploma or GED.
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.

Job description

Michigan Orthopaedic Surgeons PLLC is seeking a customer-focused front desk receptionist to join our orthopaedic team. You will greet patients, verify insurance details, collect co-pays, schedule appointments, and maintain accurate electronic medical records in a fast-paced environment.

Ideal candidates have at least 2 years of customer service experience and some exposure to a medical setting. A high school diploma or GED is required, with a commitment to HIPAA and confidentiality.